Frequently asked questions
Who can get help?
Our Company provides care and support to people with a wide range of needs: older people, people recovering after a hospital stay or ill-health, people who have had personal injuries.
In fact to anyone who wants some help in the home.
Is there a minimum amount of hours?
Services can be provided for as little as an hour at a time. You can arrange for services to be provided regularly, or on an occasional basis. Our services are available weekdays, weekends and public holidays.
How long does it take to set up services?
We can set up most services within 1-2 working days. Please phone to discuss clients needs, access requirements, safety information and care requirements.
What type of people work for us?
Our staff are from all walks of life they have a wide range of skills and expertise to match your requirements and preferences. We have carers with special skills in dementia care, respite care, complex care and palliative care.
Our staff come from a variety of cultural backgrounds. Some of our carers have been with us since Help in the Home’s early days. One of the things that unite our workers is their genuine care and respect for their clients.
How do we make sure the staff are trustworthy?
All our staff are very carefully screened and undergo mandatory police and reference checks. Each staff member is provided with a carers handbook that details care standards and OH&S requirements.
What happens if I want to cancel the services of Help in the Home?
When our services are no longer required you simply give us 24 hours notice. A charge will apply where services are cancelled within 4 business hours notice.
What do I need to do if I would like to change my carer?
If you are not happy with your allocated Carer for whatever reason, we will happily provide a replacement. We are happy to discuss any changes of carer with clients at any time.
What are the methods of payment?
For most people, our company offers two convenient ways to pay accounts: by direct debit or credit card payment.
Or you may have government funding.