SUPPORT AT HOME

Support at Home is a new national aged care program replacing the Home Care Packages Program and Short-Term Restorative Care. It is a tailored service designed to help you stay at home, living independently for longer. It provides older Australians with coordinated, flexible support to stay safe in their own homes and connected to their communities.

We can assist with this program in two ways, firstly as an associated provider and secondly provide private services with safe, high quality in-home care.

An associated provider is an entity engaged in conduct under an arrangement with a registered provider relating to their delivery of funded aged care services. This means an associated provider is an organisation delivering services on behalf of a registered provider, like a subcontractor

Entities subcontracted by the registered provider to deliver funded aged care services on their behalf are not required to register with the Aged Care Quality and Safety Commission (Commission) to deliver services as an associated provider. Registered providers, the entities directly receiving funding from the Australian Government, must be registered by the Commission to deliver services.

Associated providers should understand and comply with the requirements that apply to delivery of funded aged care services. Associated providers must deliver services that meet requirements regarding quality and safety of care, including delivering services in alignment with and upholding the Statement of Rights and complying with the Aged Care Code of Conduct.

Help in the Home is able to provide services under this program as an associate provider. We are registered with many different providers for this. Help in the Home continues to provide quality in home care and can also assist families and older persons who are awaiting a package or are waiting to be assessed with affordable private services.

We can provide services including

  • Personal care
  • Social support and recreational activities
  • Therapeutic services for independent living
  • Respite care
  • Transport
  • Domestic assistance
  • Shopping
  • Meal preparation